4+ years Customer Support Experience/Remote Customer Support ExperiencePrivate information
My objective is to be an asset to your company. To be able to not only be proficient in the providing great results but to also do so in a way that would inspire others to do the same. Furthermore, my objective is to be able to perform the responsibilities required of me and to do so on a timely professional manner.
I am computer literate and know and understand how to be able to do research on the internet for certain information and be to do certain downloads and use/have Microsoft office. I have always been into speaking with people and being able to help them in whatever they may need information on. In my past jobs I was able to help customers in many ways due to me being able to speak two languages; English and Spanish. In my most recent job, I was expected to do research on exactly what is going on with customers device or any other issue they are calling/chatting in for to assist them with the issue they are contacting in for. Due to software updates being very common, things usually are changing around so researching is a necessity where I currently am working to assist customers. all customer quickly during call/chat and one minute after call/chat maximum. I have also worked in Customer service skills and have been developing them since 2015. As well, as technical service experience in multiple jobs. Places I have worked at required the use of a computer and other electronics. I am able to work under a lot of pressure and stress, when deadlines are met. I can multitask and do many things at once proficiently on a timely manner. Lastly, I can write in both English and Spanish as well.